Announcing our study Mobile banking rank & review UAE 2024
MARKET OVERVIEW & BENCHMARK

UAE expats user experience analysiswith key trends and effective practices

The upcoming study "Mobile Banking Rank & Review UAE 2024" will focus on the user experience and functionality of mobile banking applications in the United Arab Emirates. This research aims to objectively evaluate how these apps meet the criteria of effectiveness, user-friendliness, and innovation, providing a clear picture of the current landscape and setting a benchmark for excellence.

Scheduled for release in this year, this research aims to rigorously evaluate and rank mobile banking applications across the region using over 1,000 tailored evaluation criteria. The study will provide invaluable insights into user interface, functionality, and innovation, setting a benchmark for excellence and guiding future enhancements in the sector.

  • 1,000+ criteria: Detailed examination of mobile banking apps.
  • In-depth analysis: Covering major UAE banks and their digital offerings.
  • Strategic insights: Offering actionable data to optimize user experience and operational efficiency.

 

Research highlights

The study "Mobile Banking Rank & Review UAE 2024" will focus on the user experience and functionality of mobile banking applications in the UAE. This research aims to objectively evaluate how these apps meet the criteria of effectiveness, user-friendliness, and innovation, providing a clear picture of the current landscape and setting a benchmark for excellence.

Markswebb employs a rigorous methodology involving both quantitative and qualitative analysis to ensure comprehensive coverage of the mobile banking sector in the UAE. Using a blend of desk research, user surveys, and expert reviews, we simulate real customer scenarios to evaluate each application against our bespoke set of criteria.

Our research is powered by more than a decade of experience in UX analytics and digital product evaluation, making our findings not only relevant but also actionable.

Key areas of research

  • User experience: Analysis of the ease of navigation, aesthetic design, and overall user satisfaction.
  • Functionality: Evaluation of the core features such as money transfer, bill payments, financial management tools, and customer support.
  • Innovation: Assessment of the introduction of cutting-edge technologies like blockchain, AI-driven advisories, and personalized banking solutions.

Expected insights: UX for expats

The "Mobile Banking Rank & Review UAE 2024" targets the unique challenges faced by the significant expatriate community, who make up the majority of the UAE's workforce yet often find their specific financial needs and cultural nuances unaddressed by current digital services. The study emphasizes the need for banking apps that are not only functionally comprehensive but are also culturally sensitive and linguistically diverse to cater to this diverse population.

Mobile banking in the UAE is advanced, thanks to high smartphone penetration and digital infrastructure, making it a key tool for residents, particularly expats, to manage their finances efficiently. Preliminary findings indicate a considerable gap between the expectations of expatriate users and the functionalities currently offered by mobile banking apps. This highlights critical areas for improvement, particularly in user interface design and customer interaction protocols. Our customized evaluation system will help redefine the user experience, ensuring that digital banking services are aligned not only with the global best practices but also with the unique local needs of expats in the UAE.

This research not only aims to set a new standard of excellence but also supports the UAE's broader national agenda of making the country a welcoming and efficient place for expatriates to live and work. By enhancing the digital banking experience, we contribute to a more inclusive financial environment that meets the high expectations of a technologically advanced expatriate community.

Markswebb at Seamless Middle East Summit 2024

We present our ideas and developments in the Seamless Middle East Summit, 14 - 16 May 2024, at Dubai World Trade Centre. Visit booth SE155 during the Summit, and startup pitch at booth number H3-A36 (located in Hall 3) on May 15th at 10:00 AM.

As industry leaders in digital product evaluation, we will be showcasing our latest research and innovations in the fintech sector. Visit our booth to engage with our team, discover groundbreaking insights, and explore how our data-driven approaches are shaping the future of digital banking. Join us to see firsthand how Markswebb is driving digital transformation across the MENA region.

Pre-order your research report today!

As a result of our research, we will offer a detailed report of several hundred pages of valuable information aimed at improving digital banking for all stakeholders. You can order this report today - contact us to receive a competitive quote and be one of the first to access this information.

Key features of the "Mobile Banking Rank & Review UAE 2024" report:

  • Comprehensive evaluation of major banks in the UAE.
  • Utilizes over 1,000 criteria for assessing user experience and functionality.
  • Highlights best practices and innovative features within the regional fintech market.
  • Delivers insights into market trends and the competitive landscape in the UAE.

Benefits for businesses:

  • Supports informed strategic decision-making by providing detailed benchmarking data.
  • Helps reduce time-to-market for new digital banking solutions.
  • Aids banks in gaining a competitive edge by identifying key areas for improvement.
  • Enhances customer satisfaction and engagement through optimized digital experiences.

Stay ahead of the curve with Markswebb's comprehensive analysis and actionable data. Don’t miss out - get in touch (fill out the form below) to pre-order your report and gain a competitive edge in the fintech industry.

Conclusion

The "Mobile Banking Rank & Review UAE 2024" will provide an indispensable resource for anyone involved in the fintech sector in the UAE. By participating in this study, stakeholders can not only anticipate the direction of digital banking trends but also actively contribute to setting new standards in customer experience and service innovation. Join us in shaping the future of digital banking in the UAE.

This invitation to collaborate marks the beginning of what promises to be a transformative journey for the UAE's digital banking sector.

LOOKING FOR A PARTNER?

Get in Touch

    Markswebb

    We respond to all messages as soon as possible.