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Best practices cover a spectrum of solutions – from minor features to complete user scenarios. The most effective ones are those that speed up, simplify, or enhance the user’s journey. These can be alternative implementations of common interface elements, unique UI designs, innovative functions, technologies, or optimized processes.
Discovering these solutions means uncovering the unknown. It requires sharp awareness of what is considered standard and what stands out in the evolving digital landscape.
At Markswebb, our researchers continuously monitor digital services across various industries and regions. This ongoing expertise allows us to quickly identify project-specific solutions, spot emerging trends, and focus efforts on the right niches – without inflating costs.
We identify not only proven solutions but also opportunities to meet users’ evolving “liquid expectations.” Through our meticulous approach to gathering and analyzing best practices, we uncover innovative solutions that others often miss. This strategic research enables you to:
We gather proven and emerging solutions in digital banking, payments, investment tools, and financial management.
We analyze effective practices in personalization, product recommendations, and seamless checkout experiences.
We collect solutions for self-service management, billing, and customer support systems.
We evaluate productivity tools, customer portals, and tailored service workflows to identify scalable innovations.
We analyze mobile apps across regions, uncovering best practices in onboarding, navigation, and personalization.
Our team explores web interfaces to identify streamlined user flows, optimized search capabilities, and responsive design standards.
We study cross-platform solutions and desktop-specific innovations to improve task efficiency and interface performance.
Delays in adopting new ideas can cost you users and market share. Let us deliver proven and emerging best practices to fuel your next breakthrough.
We begin by meeting with the client to identify project goals and key processes needing improvement. Initial research is conducted on the target market and the client’s digital product, covering interfaces and user scenarios. This stage defines what potential solutions may look like and sets clear objectives for the search.
We create a long list of digital services with the highest likelihood of offering suitable best practices. The selection process leverages thorough searches, expert interviews, and surveys. By narrowing the scope, we ensure a focused search for practices that directly align with the client’s needs.
We analyze selected services and explore digital products from adjacent markets and international contexts. Our team evaluates innovative strategies, finds successful solutions, and highlights replicable models, providing clear explanations of their relevance and applicability to the client’s business.
We prioritize the identified best practices based on their potential impact on user experience and business outcomes. Detailed recommendations are provided, covering how to integrate these solutions effectively while accounting for implementation complexity and timeline considerations.
For clients seeking additional guidance, Markswebb offers ongoing support to ensure smooth implementation. We provide expert advice on reference selection, help identify further opportunities, and adjust strategies as necessary to maximize impact and accelerate time-to-market.
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With years of experience tackling similar challenges, Markswebb understands the nuances of digital services. We know how to distinguish standard solutions from experiments, emerging trends, and true innovations - and where to find them most effectively.
Each year, we analyze dozens of digital services across industries, uncovering diverse approaches to solving the same challenges. Our researchers have deep market knowledge and digital product expertise that most generalist UX agencies simply can’t offer.
We leverage insights from previous research, refined processes, and proven frameworks, all developed and tested on hundreds of successful projects. Our evaluation methods continually evolve to ensure effective, high-quality solutions for every client.
Our best practices research delivers a comprehensive, actionable plan designed to give your digital service a competitive edge. Typically delivered within 3–4 weeks, it includes: