In a highly competitive environment, poor user experience inevitably leads to losses: low conversions in online sales, low probability of repeat purchases, high support service load, and negative reviews.
UX audit is a technological way to “look over the shoulder” of your customer. This way, a business can see how its digital service solves users’ tasks, what difficulties they face, and how to improve their experience.
We study the customer’s service, and its competitors, conduct qualitative and quantitative research and in-depth interviews, and use our experience accumulated over the years.
Contact us and we will tell you how we can benefit your service.
We describe how users solve their tasks in a specific service. Information sources: client brief, in-depth interviews with users and experts, statistics, and our personal expertise.
We form a comprehensive list of problems users encounter during their interaction with the service. Audit employs relevant methodologies, customized for each project.
We transform raw problem descriptions into meaningful insights, prioritize them, and provide clear descriptions, explaining the nature, causes, and hindrances to users.
We describe the mechanics behind each user experience problem and give a prioritized list of recommendations for enhancing user experience, easily convertible into tasks for development.
An electronic PDF document that includes user experience maps, all service problems, and improvement recommendations. If necessary, we provide further consultancy.
We’ve evolved dozens of successful financial services and are eager to prove that our expertise can be implemented in other industries and around the world. Have a look at our success stories!
